The Wine Room Terms & Conditions

This website (www.wineroom.co.uk) is owned and operated by The Wine Room ("we", "us" or "our"). All purchases made on this website are governed by these terms and conditions.

We reserve the right to change our website, special offers or terms and conditions at any time.

Orders

By placing an order through our website you warrant that you:

Are at least 18 years old
Are legally capable of entering into binding contracts
Agree to our terms and conditions set out below.

All orders are subject to acceptance by us and we reserve the right to refuse any order.

All the wines listed on this website are subject to availability. We make every effort to ensure the information listed on the website is accurate and up-to-date. However, errors may sometimes occur, or products, vintages and prices may change or become unavailable due to circumstances beyond our control.

Where we cannot fulfil your exact order, we will offer you a replacement product of equal or increased value. If you choose to refuse the replacement, you may order another product or claim a refund.

If any of the products in your order have been priced incorrectly, we will give you the option of placing the order at the revised, correct value, or cancelling your order.

We will endeavour to keep you informed of any changes to the products or prices within your order, however should we be unable to contact you, we reserve the right to cancel your order and fully refund any monies paid.

Warranty

The Wine Room warrants that all products on this website will be of satisfactory quality.

Payment

The price for any products ordered will be as quoted on our website or by our official quotation. All prices quoted are in GB Pounds Sterling and we can only accept payment in this currency. All prices are inclusive of VAT, but exclude the standard delivery charge of £6.00. Please note that your credit or debit card will be debited for the full value of your order when payment is authorised and before we dispatch your order.

Payment for orders can be made by credit or debit card via our secure payment system, provided by HSBC. We do not receive any of your credit card or financial details from payments handled on our behalf by HSBC. Please contact HSBC regarding any queries you have with your payment.

Delivery

Our standard charge for delivery within mainland UK is £6.00 per order, regardless of the number of cases. Other areas such as Isle of Wight, Isle of Man, Northern Ireland and the Scottish Highlands are subject to additional delivery charges. Please contact us for details.

Please note we are unable to export any of our products overseas.

Deliveries will be made Monday to Friday between 9am and 5pm. We do not deliver on weekends and bank holidays. We aim to deliver within 7 working days of your order being placed, however we shall not be held liable for any loss due to delivery delays beyond our control.

All goods must be signed for on delivery by an adult aged 18 years or over. Proof of age may be requested by the courier - please see 'Age Restrictions'. Should any damage to the packaging be obvious please ensure the courier makes a note of this on the delivery form alongside your signature.

We will give you advance notice of the intended date of delivery. It is your responsibility to ensure that someone is available to accept and sign for the delivery. Should no one be available, a charge for redelivery may be applied. If you give us special instructions to leave the wine outside your house, or anywhere other than the delivery address, it will be left at your own risk.

Delivery Errors or Breakages

If your order is delivered damaged or the wrong product is sent in error, please contact us within 7 days of the delivery date and we will arrange for a replacement to be dispatched to you as soon as possible and for the damaged or incorrect goods to be collected. We reserve the right to offer an alternative product or give you a refund if the product is no longer available.

Out of Condition Wine

Due to the nature of wine, you may find on occasion that the product is out of condition (corked). If you notice an obvious defect within three months from the date of delivery, we will replace the defective item at our cost with the same product or a product of similar or better value. Alternatively, we may arrange for the wine to be collected within two weeks and a full refund given.

Please contact us to arrange an exchange or refund.

Age Restrictions

It is against the law to sell or supply alcohol to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. All goods must be signed for on delivery by an adult aged 18 years or over. If our couriers are in doubt of the age of the recipient of an order they will request some form of proof of age identification. In the event that this is not presented, or is not satisfactory, they are not permitted to leave the wine. A charge for any redelivery may be applied.

Order Cancellations

You may cancel your order for any reason up to and including 7 days from the date of delivery of your order. The wines must be returned to us unopened, intact and in the original packaging at your own expense. We will reimburse the cost of the wine within 30 days from the date you notify us of the cancellation.

Alternatively, please notify us at the time of cancellation if you wish the wines to be collected. In this instance we will deduct the cost of collection from your refund. If you fail to make the goods available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point you will be charged for your order and delivery at the price set out on the website.

It is a breach of statutory duty to fail to return the wines or make them available for collection.

To cancel your order, please contact us.

Personal Data

When you browse on or purchase from The Wine Room website we will collect personal information from you that is essential to process and deliver your order, contact you and improve our website. By purchasing from us you consent to The Wine Room maintaining, holding, recording and using your personal data.

Information is also collected to allow The Wine Room to send you offers or information which we feel will be of particular interest to you. If you would rather not receive this information please contact us.

We will also collect information about your Internet usage using a cookie file, which is stored on the hard drive of your computer. We will use cookies to help us collect general information about the behaviour of visitors on our site to help us to monitor and improve our website.

We do not receive any of your credit card or financial details from payments handled on our behalf by the payment provider HSBC.

European Data Protection laws give you the right of access to information held about you. Should you wish to consult these, please contact us.

Disclaimer

The Wine Room has made every effort to ensure that the information on this website is correct, accurate and up to date. However, we take no responsibility whatsoever for any information that is incomplete, inaccurate or out of date.

Furthermore, we shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website and we will not be held responsible for any links to third party websites activated from this website. By using The Wine Room website you accept that it is at your own risk.

Complaints

We will take any complaint very seriously. Should you have any reason to complain about our services or products, please contact us within three months from the date of delivery and we will endeavour to respond to you as soon as possible.

The Wine Room is a UK based company and any disputes or claims arising from the use of this website must be made and settled under UK law.

Statutory Rights

These terms and conditions shall not affect, exclude or limit your statutory rights as a consumer.